Technical Support Contact Info

Email:

support@basis.com

Phone:

+1.505.345.5021

Visit https://basis.com/support for an overview of technical support resources, and visit https://basis.com/tech-support-policy for an overview of technical support policies.

For detailed information on technical support, the BBx Generations Customer Support Handbook describes how BASIS USA responds to customer requests for BBx (BBj, PRO/5, and/or Visual PRO/5) support when BASIS USA is the customer's primary support resource.

For technical support of BASIS products purchased from a Distributor, Reseller, OEM, or any company outside the United States, contact your dealer who either will answer your question directly or will contact us on your behalf.